Terms Of Translation Service

Thank You for your interest in Skuuper. Please read carefully through these Terms and Condition (“Terms”), whichconstitute a legally binding agreement between you and us.skuuper.com website and its related services are run by Skuuper OÜ, registered at Pärnu mnt 130, 11317, Tallinn,Estonia (hereafter referred to as “Skuuper” “us”, “we”). We provide a platform for translating content providedby users, referred to as “materials”.

Definitions

Fee
The fee which the User obliges to pay to Skuuper for using the Translation Services
Source Text
The text to be translated, which has been uploaded to the Website by the User
Translation
Translation of the Source Text provided in the course of Translation Services
Translation Request
The request of the User to translate Source Text into the language and under the conditions as specified in the Translation Request
Translation Services
The service offered by Skuuper to the User, whereby Skuuper obliges to translate the content into the language as provided by the User
User
Person who has registered Skuuper user account on the Website and has requested a translation of Source Text

The Translation Agreement

  1. In order to use the Translation Services, the User must submit a Translation Request by following the instructions presented on the Website and pay the Fee. The Translation Request must include the Source Text, language of the desired translation, text style (tone of voice) and other relevant information required.
  2. The User can choose between two translation options – Basic and Business. Basic option is intended for the purposes of using the Translation in daily and informal communication. Business option is intended for using the Translation in business-related or professional activities and provides the User a Translation taking into account the terminology and standards of a specific industry while embodying a more formal text style.
  3. Upon payment of the Fee, the User and Skuuper have entered into a Translation Agreement, whereby Skuuper obliges to translate the Source Text into the language as provided by the User in accordance with the conditions of Translation Request, Terms of Translation Services and the Skuuper General Terms & Conditions.
  4. Skuuper will provide the User the approximate timeframe, in which the Translation shall be completed. Skuuper will do its best to provide the Services in as short period as possible but provides no guarantees regarding the exact delivery time. Typically a Translation is provided for example for 5,000 word document within 2–4 days.
  5. The User may terminate the Translation, and the Fee shall be returned to the User, until the translator of Skuuper has factually started providing the Translations Services regarding the Source Text. To attempt to terminate the Translation, please contact us at info@skuuper.com. The Fee shall not be returned to the User after the Translator has started providing the Translation Services.
  6. Upon receiving the Translation, the User is required to examine its quality. The User is deemed to have accepted the Translation if he/she does not lodge a complaint regarding the Translation within 5 business days from receiving the Translation.
  7. Skuuper keeps by default all User Translation related data on User account. The User can always request a copy free of charge of its Translation memory on tmx type translation memory file. The User may always request the removal of its Translations and other User data from the Website by making Skuuper a pertinent request by e-mail.

The Fee

  1. The Fee shall be determined based on the number of words included in the Source Text.
  2. The price for:
    • Basic option = 0.06 EUR(six cents) per word
    • Business option = 0.10 EUR(ten cents) per word
  3. The word count shall be determined automatically by Skuuper. The User hereby acknowledges that names, numbers, articles and prepositions are also construed as words.
  4. The Fee shall be presented to the User upon creating a Translation Request and uploading the Source Text to the Website. The User shall pay the Fee to Skuuper in a manner set forth on the Website.
  5. The Fee is exclusive of VAT. Skuuper will detect User’s location and include the VAT which is applied in the particular country.
  6. The Fee, together with VAT, shall be presented to the User upon creating a Translation Request and uploading the Source Text to the Website. The User shall pay the Fee and VAT to Skuuper in a manner set forth on the Website.
  7. The User is solely responsible for determining whether it is required by applicable law to issue any formal invoices and pay any other taxes, apart from VAT, which might be applicable. Skuuper takes no responsibility for determining, remitting, or withholding any additional taxes applicable to the User.

Third Party Contractors

For providing the Translation Services Skuuper may use third party contractors (Translators). The User hereby agrees that Skuuper may sublicense its rights arising from these Terms of Translation Services to third parties to act on Skuuper’s behalf, provided that such third parties are contractually bound by terms no less protective of the User than this agreement.

Obligations And Restrictions Of The User

  1. By filing a Translation Request, the User grants to Skuuper and the Translators a limited, non-exclusive, royalty-free, worldwide, and revocable license to use the Source Text for the purposes of providing the Translation Services and, if accepted by User, to use the Source Text for developing the Translation Bank as indicate in section VIII of these terms.
  2. The User may not enter a Translation Request, which would violate the applicable international or domestic law, statute, ordinance, or regulation.
  3. The content of the ordered Translation cannot be defamatory, libellous, pornographic, obscene, offensive or evocative of racial hatred of any kind.
  4. If the User himself or herself orders the Translation to include third party copyrighted material, it is the responsibility of the User to determine, before ordering the Translation, whether additional licensing or permissions are necessary for the intended use of Translation. It is the User’s sole responsibility to obtain such licenses or rights.
  5. User may change the Source Text or the requirements presented in the Translation Request only until the translator of Skuuper has factually started providing the Translations Services or if Skuuper agrees to such changes.
  6. User must promptly save the document/text containing the Translation. Skuuper has no obligation to act as a backup source for the Translation.
  7. If the User provides feedback regarding the quality and/or timeliness of the Translation, such feedback must be correct and fair.

Additional Term For Performance

If the Translation is not of the sufficient quality, the User may present to the Skuuper a pertinent complaint within5 calendar daysby following the instructions presented on the Website. In such case Skuuper shall rectify the shortcomings of the Translation within the term as specified by Skuuper and based on the severity of the shortcomings.

Limitation Of Liability

THE MAXIMUM AMOUNT OF SKUUPER LIABILITY ARISING FROM THE TRANSLATION SERVICES AGREEMENT IS THE AMOUNT EQUAL TO THE FEE PAID BY THE USER FOR THE PERFORMANCE OF SERVICES GIVING RISE TO LIABILITY.

IN NO EVENT SHALL SKUUPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS OR LOSS OF BUSINESS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY OF LIABILITY.

Translation Bank

  1. Subject to User’s approval, Skuuper will use certain phrases from the Translation provided to the User for the purposes of developing its Translation Bank (TB) for the CAT-tool.
  2. Skuuper warrants that it takes its obligation to protect User’s privacy with utmost severity. Only common terms and sector-specific terms, phrases and expressions will be entered into the TB. Any personal or other information, which might compromise the anonymity, privacy or other interests of the User, shall be swiftly removed.
  3. Skuuper will only use the Translation for developing its TB upon explicit permission from the User.

Contact Us

If you have any questions about these Terms, please contact us at info@skuuper.com